One Pager

Request for Approval under the "Fast Track Generic Clearance for the
Collection of Routine Customer Feedback" (0MB Control Number: 0704-0553)

TITLE OF INFORMATION COLLECTION: $en$e Beta/Summative Testing

PURPOSE: This year we are evaluating existing user satisfaction (summative testing) for
specific features and content as well as beta testing new features (Beta testing) in the Sen$e
application (app).
The goals of the summative testing include: (1) evaluating usability, user-satisfaction and
expectations of the user interface and functionality, including workflow and success rate, and (2)
evaluating the training effectiveness of the app through end-user knowledge acquisition. To
achieve these goals, we will leverage validated surveys found in the literature and developed
assessments and a subjective feedback protocol to support the summative assessment. Responses
to the surveys, assessments, and protocols will inform the project team of the effectiveness of the
app and user acceptance with the app, and potential design enhancements.
The purpose of the Beta testing period is to allow the app to gain limited, real-world exposure
and to collect data and feedback associated with that exposure. In order to test new features in
the app prior to their release, the team will be utilizing existing testbed systems such as Apple's
Testflight for iOS Beta testing and Microsoft's HockeyApp for Android testing, whereby a pool
of participants can be invited to download the app for use in the evaluation. For this testing
period, up to three discrete and separate milestone builds will be released in order to elicit
feedback and performance data over a period of time up to three months in length. The resulting
data collected will be analyzed to determine the effectiveness of the app and user acceptance
with the app. The results shall be presented to the Government in a research report.
DESCRIPTION OF RESPONDENTS: End-user volunteers must be at least 18 years of age.
They must be a current or former member of the military (or military family), Active Duty,
National Guard, or Reserves. They must not have participated in previous assessments of this
app or have had any exposure to the interface. An end-user sample will not exceed 100 total
people during a single testing period. Recruitment may follow several avenues of approach,
using social media to garner interest (e.g., Twitter, Instagram, or Facebook posts on the Office of
Financial Readiness (FinRed) official pages as well as project team social media channels).
Emails may also be sent to list servers of eligible end-users to elicit interest and volunteers for
participation. Socialization of summative and Beta testing will include a brief summary of the
purpose and participant level of effort as well as an invitation link to download the app.
Service member participants should follow Command policies regarding participation in this
activity. Participants will indicate their informed consent through the voluntary download of the
app via invitation link. Command will have no knowledge of whether volunteer participants
elected to participate in these testing exercises.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[X] Usability Testing (e.g., Website or Software
[ ] FOCUS Group

[X] Customer Satisfaction Survey
[ ] Small Discussion Group
[X ] Other: __________

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CERTIFICATION:
I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal
agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential
policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.
Name:

COHEN.ANDREW.HENRY.1077429561

Digit�llysigned by�O�EN.A�D�EW.HENRY.1077429561
Date. 2022.03.1513.30.43-04 00

To assist review, please provide answers to the following question:
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? [X] Yes [ ] No
2. If Yes, will any information that is collected be included in records that are subject to the
Privacy Act of 1974? [ ] Yes [ X] No
3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ ] Yes [ X] No

BURDEN HOURS
Category of Respondent
Federal Government, public volunteers
Totals

No. of
Participation
Respondents Time
90 minutes
300

Burden

300

450 hours

90 minutes per
session

450 hours

PUBLIC COST: The estimated annual cost to the public is $2,175.00
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents

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