Survey (Spreadsheet View)

0704-0553 MCX Main Store Survey 11.12.24.xlsx

Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Survey (Spreadsheet View)

OMB: 0704-0553

Document [xlsx]
Download: xlsx | pdf
Model Name

MCX Store Purchaser V2


Red & Strike-Through: Delete

Model ID

4gohAoVkt09VMB8g8xUhMQ4C


Underlined & Italicized: Re-order
Partitioned

No


Pink: Addition
Date





Blue: Reword











QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label
NEW

What is your overall satisfaction with shopping at this MCX store? 1=Very dissatisfied

N Radio button, scale, no don't know
Satisfaction - Overall 5pt




2= Dissatisfied









3=Neutral









4= Satisfied









5= Very satisfied





NEW

How well did shopping at this MCX store meet your expectations? 1=Falls short

N Radio button, scale, no don't know
Satisfaction - Expectations 5pt




2 = Below expectations









3 = Meets expectations









4 = Above expectations









5= Exceeds





NEW

How did the shopping experience at this MCX store compare with an ideal shopping experience? 1=Not very close

N Radio button, scale, no don't know
Satisfaction - Ideal 5pt




2 = Somewhat close









3=Neutral









4=Close









5= Very close





NEW

How likely are you to recommend MCX to someone else? 1=Very unlikely

N Radio button, scale, no don't know
Recommend NPS 5pt




2 = Unlikely









3 = Neutral









4 = Likely









5= Very likely





NEW

Thinking of the shopping environment of the MCX store you recently visited, please indicate your agreement with the following:

There was enough space in the store for me to shop comfortably.
1=Stronly Disagree

N Radio button, scale, no don't know
Store Atmosphere - Space 5pt




2 = Disagree









3 = Neutral









4 = Agree









5= Strongly Agree
















NEW

I was easily able to find the products that I was shopping for. 1=Stronly Disagree

N Radio button, scale, no don't know
Store Atmosphere - Finding 5pt




2 = Disagree









3 = Neutral









4 = Agree









5= Strongly Agree
















NEW

The layout of the store was convenient for shopping. 1=Stronly Disagree

N Radio button, scale, no don't know
Store Atmosphere - Layout 5pt




2 = Disagree









3 = Neutral









4 = Agree









5= Strongly Agree
















NEW

Please rate the store associates who assisted you on the following:

Availability of store associates when I needed them
1=Poor

N Radio button, scale, no don't know
Service - Availability 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Responsiveness to my needs in the store 1=Poor

N Radio button, scale, no don't know
Service - Responsiveness 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Ability to answer my questions 1=Poor

N Radio button, scale, no don't know
Service - Knowledge 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Please rate the products that you shopped for at this MCX store on the following:

Appeal to my taste and preference
1=Poor

N Radio button, scale, no don't know
Merchandise - Appeal 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Quality of the products 1=Poor

N Radio button, scale, no don't know
Merchandise - Quality 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Variety that I expect 1=Poor

N Radio button, scale, no don't know
Merchandise - Variety 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Consider the prices of products that you shopped for at this MCX store. Please rate the following aspects of those prices:

The prices of the products, given the quality expected from MCX
1=Poor

N Radio button, scale, no don't know
Price - Value 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Competitiveness of the prices 1=Poor

N Radio button, scale, no don't know
Price - Competitiveness 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Clarity of price information (including what is shown on tags, displays, sales, promotions, and special offer flyers) 1=Poor

N Radio button, scale, no don't know
Price - Clarity 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Consider your checkout experience at this MCX store. Please rate the following:

Availability of open registers
1=Poor

N Radio button, scale, no don't know
Checkout - Availability 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Speed of checkout 1=Poor

N Radio button, scale, no don't know
Checkout - Speed 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

Accuracy of the transaction (including pricing, promotions, coupons, loyalty cards, special offers) 1=Poor

N Radio button, scale, no don't know
Checkout - Accuracy 5pt




2 = Fair









3 = Good









4 = Very Good









5= Excellent
















NEW

How likely are you to make another purchase from an MCX store in the future? 1=Very Unlikely

N Radio button, scale, no don't know
Purchase In Store




2 = Unlikely









3 = Neutral









4 = Likely









5 = Very Likely





NEW

How likely are you to shop at the MCX store again the next time you are shopping for similar merchandise? 1=Very Unlikely

N Radio button, scale, no don't know
Return




2 = Unlikely









3 = Neutral









4 = Likely









5 = Very Likely





MEN0357948 fs_visit_reason
What was your primary reason for your most recent MCX store visit? Shopping sales that were advertised

N Radio button, one-up vertical Skip Logic Group* MCX_Primary Reason




Shopping for a gift









Shopping for a holiday or special event









Picking up needed supplies









Getting something to eat









Just browsing
browse_product_selection

Randomize




Other, please specify F other_please_specify

Anchor Answer Choice
MEN0357949 us_marine_corps_mcx_mcx_store_purchaser_primary_reason_other F Please specify your other primary reason for your most recent MCX store visit. Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* MCX_Primary Reason Other
MEN0357952 fs_products_sought
What type of product, if any, did you purchase during your store visit? (Select all that apply) Automotive

N Checkbox, one-up vertical Skip Logic Group* MCX_Products Purchased




Clothing for Children, Infants, Toddlers, Boys and Girls









Clothing for Men and Young Men









Clothing for Women and Juniors









Cosmetics and Fragrances









Electronics









Firearms









Food and Drinks









Health and Hygiene









Home Goods (kitchen, small appliances, sheets and towels)









Jewelry and Accessories









Pets









Shoes for Men, Women, and Children









Sporting Goods









Sports Nutrition









Tactical Equipment









Uniforms or Uniform Items









Beer, alcohol, spirits









Cleaning & organizing









Luggage









Toys









Lawn & Garden









Office Supplies









Marine Logo









Gift Cards









Cigarettes, nicotine products









Sunglasses









None of these



Mutually Exclusive
MEN0357954

Approximately, how frequently do you shop at the MCX? Daily

N Radio button, one-up vertical
MCX_Shop Frequency



More than once a week








Weekly








1-3 times per month








Every 2-6 months








Once per year








Less than once per year





MEN0357955

Do you know about the following MCX Programs? (Select all that apply) Baby & Me

N Checkbox, one-up vertical
MCX_Program Awareness



Super Star Student








Military Exclusive Pricing








Exchange Select








Military Star








1775








Xtreme Value








Price Match Guarantee








None



Mutually Exclusive
CUE0314248 us_marine_corps_mcx_purchase_all
Were you able to purchase everything you intended to during your store visit? Yes

N Radio button, one-up vertical Skip Logic Group* Purchase All




No A




CUE0314249 us_marine_corps_mcx_purchase_all_no A What was the main reason you did not purchase everything you intended to? Still considering purchase

N Radio button, one-up vertical Skip Logic Group* Purchase All_No




Product was out of stock









Did not have enough time









The size I needed was not offered in the store









Product price was too high









Product did not look the same as what was expected









I did not see the product I wanted in the store C








Other, please specify B


Anchor Answer Choice
CUE0314251 us_marine_corps_mcx_purchase_all_no_other B Please specify the other reason you didn't purchase all intended items. Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* Purchase All No Other
CUE0314252 us_marine_corps_mcx_purchase_all_no_specify_product C Please specify the product you were looking for. Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* Purchase All No Specify Product
SZA0405058

Please rate the cleanliness of the store. 1=Poor A
N Radio button, scale, no don't know Skip Logic Group* Cleanliness 5pt




2=fair A








3=Good









4=Very Good









5=Excellent





SZA0405059
A What specifically troubled you about the cleanliness of the store? Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* OE_Cleanliness 5pt
RAJ0534689

Please rank how competitive MCX pricing is when compared to other comparable retailers. 1=Not very competitive

N Radio button, scale, no don't know
Competitive Pricing Rank 5pt




2=Somewhat Competitive









3=Neutral









4=Competitive









5= Very competitive





PAT0611092

What is your military affiliation? Active Duty A
N Radio button, one-up vertical Skip Logic Group* Military Affiliation




Reservist A








Veteran A








Retired A








Military Spouse A








Military Dependent









Other Family Member A








DoD Civilian









Contractor









Other









Not military-affiliated





MEN0355681
A With which branch of Service are you or the military family member in your household now or last associated? Marine Corps

N Radio button, one-up vertical Skip Logic Group* Demos: Branch of Service




Army









Air Force









Navy









Coast Guard





MEN0355761

Are you:
Mark all that apply.
Male

N Checkbox, one-up vertical
Demos: Gender




Female









Transgender, non-binary, or another gender identity









Prefer not to respond
















ZAK8546Q040 fs_improve
What else would you like to share with us to help improve your in-store shopping experience with MCX? Do not include Personally Identifiable Information.


N Text area, no char limit
OE_Improve
MIL0306923 us_marine_corps_mcx_contact
Would you like to be contacted by MCX management regarding an outstanding issue? Yes B
N Drop down, select one
Contact?




No





MIL0306959 us_marine_corps_mcx_oe_issue_description B Please provide a brief description of your issue or concern. Do not include Personally Identifiable Information.


N Text area, no char limit
OE_Issue Description
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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