CX 308: TTAB Center Survey

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

TTAB Center Survey Questions - A11 280 Collections

CX 308: TTAB Center Survey

OMB: 0651-0088

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This instrument is covered by the Paperwork Reduction Act of 1995

OMB Control No. 0651-0088 (exp. 09/30/2028)

Estimated time to complete: 4 minutes

Your participation is voluntary and there are no effects for choosing not to participate.

Do not include any personal information on this survey including name, email address, phone number, etc.


A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with an information collection subject to the requirements of the Paperwork Reduction Act of 1995, unless the information collection has a currently valid OMB Control Number. Response to this information collection is voluntary; however, it allows the USPTO to analyze the overall effectiveness of the program. Send comments regarding this burden estimate or any other aspect of this information collection, including suggestions for reducing this burden to the Chief Administrative Officer, United States Patent and Trademark Office, P.O. Box 1450, Alexandria, VA 22313-1450 or email InformationCollection@uspto.gov.


Trademark Trial and Appeal Board (TTAB) Center Survey

Please indicate your level of agreement with the following statement:

1. I am satisfied with my experience using the Trademark Trial and Appeal Board (TTAB) Center website.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Please indicate your level of agreement with the following statement:

2. I trust USPTO to grant patents and register trademarks in accordance with U.S. laws and regulations.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Please indicate your level of agreement with the following statement:

3. I was able to complete what I needed to do on the TTAB Center website.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Please indicate your level of agreement with the following statement:

4. It was easy to complete what I needed to do on the TTAB Center website.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

5. The amount of time to do what I needed to do on the TTAB Center website was reasonable:

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

6. What sections of the Notice of Opposition process do you feel needs more improvement?

Choose all that apply:

Application

Opposition data

Opposer information

Pleading

Review and submit

None of the above

7. For the selected sections above, what features of the sections need improvement?

[Open text entry]

8. What new features or enhancements would you like to see in TTAB Center?

[Open text entry]

9. Which of the following features did you use? Choose all that apply.

TTAB center user guide

Save session modal

None of the above

9a. Were there any parts of the TTAB Center User Guide, you found difficult to understand? (Please be specific)

[Open text entry]

9b. What improvements would you recommend for the TTAB Center User Guide?

[Open text entry]

10. The level of usability of the save session modal was reasonable.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

10a. How can we improve the share functionality of the save session modal?

[Open text entry]

10b. The level of usability of the share functionality within the save session modal was reasonable.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly Disagree

Did not use feature

10c. How can we improve the share functionality within the save session modal?

[Open text entry]

11. Are there any other technical difficulties or challenges you’d like to share with us?

[Open text entry]



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