CX 310: Patents Contact Centers Survey

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

Documents and Forms

Document Name Document Type
Patent Contact Center Survey Questions - A11 280 Collections.docx Other-Survey
ICR A11 Patents Contact Centers_2025-08-12.docx CX 310 Patents Contact Centers Survey Submission Request 2025 IC Document

Information Collection (IC) Details

IC Title:	CX 310: Patents Contact Centers Survey	Agency IC Tracking Number:	CX 310

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			Patent Contact Center Survey Questions - A11 280 Collections.docx		Yes	Yes	Fillable Fileable

Line of Business: Economic Development

Subfunction: Intellectual Property Protection

Privacy Act System of Records
Title: COMMERCE-PAT-TM-20: Customer Call Center, Assistance and Satisfaction Survey Records	FR Citation: 78 FR 16837

Number of Respondents: 10,000	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Not-for-profit institutions, Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	10,000	10,000
Annual IC Time Burden (Hours)	833	833
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
CX 310 Patents Contact Centers Survey Submission Request 2025	ICR A11 Patents Contact Centers_2025-08-12.docx	09/11/2025

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.