Survey of OCC-Supervised Community Banks

OMB Control No. 1557-0236
Expiration Date: ______________

SURVEY OF OCC-SUPERVISED COMMUNITY BANKS
The Office of the Comptroller of the Currency (OCC) has a continuing commitment to assess
its efforts to provide support and technical assistance to OCC-supervised national banks
and federal savings associations (banks). The Survey of OCC-Supervised Community
Banks collects non-generalizable information about customer satisfaction. It offers banks an
opportunity to provide feedback on the effectiveness of the OCC’s current efforts and share
suggestions for enhancing its oversight and assistance. The OCC will use this information to
assess the needs of community banks and to focus and enhance oversight, training, and
outreach activities with respect to community banks.
BANK IDENTIFICATION
Name of bank
Charter number
Bank contact name
City and state
Email address
Phone number
TECHNICAL ASSISTANCE
The definition of technical assistance used in this survey is: assistance that a regulator may
provide to a bank. For example, a regulator may advise a bank on compliance with a
particular statute or regulation. Regulators may also provide technical assistance that is
related to deficiencies identified in safety and soundness or compliance investigations.
Please respond to the following questions applying the definition.
Has your bank requested technical assistance from the OCC in the past?
___No
___Yes
If yes, what technical assistance did you request? ____________________
Has your bank received technical assistance from the OCC in the past?
___No
___Yes
If yes, was the technical assistance beneficial?
___No
___Yes
Please explain____________________________________________________

The OCC provided technical assistance commensurate with my bank’s needs.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree
___Not applicable/unable to rate
The technical assistance provided by the OCC has had a positive impact on my bank’s
condition.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree
___Not applicable/unable to rate
How can the OCC provide better technical assistance to your bank?
________________________________________________________________
BANKER TRAINING AND EDUCATION
The OCC provides training and education to banks in various formats; e.g., regional
meetings for bank executive officers, quarterly newsletters, summaries of quarterly agency
bulletins, national and state-level banking association conferences, and webinars. To help
the OCC determine the effectiveness of its initiatives, please answer the following:
What additional information would you like to see from the OCC?
_______________________________________________________________
What are the most effective method(s) for delivering the information? (Please select all that
apply)
___Webinars
___Instructor-led training or workshops
___Telephone conferences
___Podcasts
___Recordings on demand
___Other: ___________________________________
Throughout the year, the OCC sponsors director workshops focusing on general director
education and specific topics. These workshops include a foundational series aimed at
newer directors and a risk management series covering essential areas such as risk
governance, compliance risk, credit risk, operational risk, capital markets risk, and asset
management risk. Did you or your directors attend any workshops in the past calendar
year?
___No
___Yes

If no, what were the primary barriers to your attending? (Please select all that apply)
___Scheduling conflict
___Inconvenient location
___Budget considerations
___Lack of need
___Other: _____________________________________
If yes, what workshop(s) did you attend?
___Building Blocks: Developing Strong Management
___Risk Governance: Improving Effectiveness
___Credit Risk: Recognizing and Responding to Risk
___Operational Risk: Navigating Rapid Changes
___Compliance Risk: Understanding the Rules
___Capital Markets: Keeping Current
Was/were the workshop(s) useful?
___No
___Yes
Please explain___________________________________________________
OCC PERFORMANCE ASSESSMENT
OCC endeavors to provide high quality oversight to community banks. Responses to the
following questions will help the agency make an assessment of whether it is accomplishing
that goal.
Please indicate your level of agreement with the following statements.
Customer Base and Market
OCC examiners understand how my bank’s market impacts its condition.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree
___Not applicable/unable to rate
In reaching their conclusions, OCC examiners have appropriately considered my bank’s
market.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree

___Not applicable/unable to rate
Business Strategy and Resources
OCC examiners understand how my bank’s business strategy and resources impact its
condition.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree
___Not applicable/unable to rate
In reaching their conclusions, OCC examiners have appropriately considered my bank’s
business strategy and resources.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree
___Not applicable/unable to rate
OCC Policies and Guidance
OCC policies and guidance appropriately address the issues unique to community banks.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree
___Not applicable/unable to rate
Examiners appropriately consider issues unique to community banks in applying OCC
policies and guidance.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree
___Not applicable/unable to rate

Examiner Training and Guidance
OCC provides its examiners with appropriate training and guidance.
___Strongly agree
___Agree
___Neutral
___Disagree
___Strongly disagree
___Not applicable/unable to rate
ADDITIONAL COMMENTS
If you have any additional comments or suggestions regarding how the OCC can better
serve and support the community banks it charters, please include them below.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

Thank you for participating in this survey. Your feedback is important to our ongoing efforts
to provide oversight and technical assistance to community banks.