TISB - FY 26 Fundamentals and PP Survey Update

TISB - FY 26 Fundamentals and PP Survey Update.docx

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

TISB - FY 26 Fundamentals and PP Survey Update

OMB: 1845-0045

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Fundamentals of Federal Student Aid Administration / Polices & Procedures Survey

Update for FY 26

Shape1 The Training and Information Services Branch is in the process of updating the Fundamentals of Federal Student Aid Administration and Policies and Procedures surveys that are distributed to the public. This update is being initiated for two primary reasons: 1) The Office of Management and Budget (OMB) control number 1845-0045 is set to expire on December 31, 2025; and 2) To enhance the quality of data collection by incorporating revised language that is more user-friendly and customer-focused. Please note that the length of the surveys and the overall types of questions will remain unchanged.

Table of Changes

Please note that asterisks indicate branching questions that will open a required text box. One question has been removed completely and consolidated into another question.

Fundamentals / Policies & Procedures

Current Question 1

Proposed New Question 1

Multiple-Choice - required

Did the presentation for the Virtual Fundamentals of Federal Student Aid Administration training enhance your understanding of the topic?

  • Yes

  • No*

*Please let us know what can be improved.

Multiple-Choice - required

To what extent did the presentation in the Virtual Fundamentals of Federal Student Aid Administration training enhance your understanding of the content?

  • Significantly enhanced my understanding

  • Somewhat enhanced my understanding

  • My understanding remained the same*

  • Confused me or decreased my understanding*

*Please let us know what can be improved.

Current Question 2

Proposed New Question 2

Multiple-Choice - required

How effective was the organization and delivery of the training in helping you to understand the subject matter?

  • Extremely Effective

  • Very Effective

  • Somewhat Effective

  • Not so effective*

  • Not at all effective*

*Please let us know what can be improved.

Multiple-Choice - required

How effective were the organization and delivery of the training in helping you understand the content?

  • Extremely effective

  • Very effective

  • Moderately effective

  • Slightly effective*

  • Not at all effective*

*Please let us know what can be improved.

Current Question 3

Proposed Question 3

Multiple-Choice - required

The trainers answered your questions throughout the training. Were the answers to these questions clearly articulated?

  • Yes

  • No*

*Please let us know what can be improved.

Multiple-Choice - required

When the trainers answered participants’ questions throughout the training, how clearly were the answers articulated?

  • Very clearly

  • Somewhat clearly

  • Not very clearly*

  • Not at all clearly*

*Please let us know what can be improved.

Current Question 4

Proposed Question 4

Multiple-Select - required

Which words or phrases best describe your overall impression of the training? Select all that apply:

Helpful

Engaging

Informative

Well Organized

Worthwhile

Applicable to My Work

Repetitive

Not Helpful

Boring

Overwhelming

Not Enough Information

Confusing

Other

Multiple-Select - required

Which of the following words or phrases best describe your overall impression of the training? Select all that apply.

Clear and easy to follow

Helpful for understanding Title IV concepts

Relevant to my work

Well-organized and structured

Interactive and engaging

Provided useful resources or tools

Encouraged participation and questions

Covered the right amount of material

Too repetitive

Lacked practical application

Confusing or unclear at times

Overwhelming or too fast-paced

Not enough information provided

Difficult to stay engaged

Other Comments

Current Question 5

Proposed Question 5

Multiple-Select - required

Which words or phrases best describe your overall impression of trainer’s name and his/her delivery? Select all that apply.

Effective

Well Prepared

Engaging

Professional

Knowledgeable

Clear

Personable

Ineffective

Unprepared

Dry

Unprofessional

Unknowledgeable

Unapproachable

Other

Multiple-Select - required

Which words or phrases best describe your overall impression of trainer’s name’s delivery? Select all that apply.

Clear and easy to understand

Well-prepared and organized

Knowledgeable about the content

Engaging and kept my attention

Approachable and responsive to questions

Kept appropriate pace for learning

Used examples or explanations effectively

Difficult to follow / confusing

Seemed unprepared or disorganized

Lacked depth in content knowledge

Delivery felt dry or monotone

Did not encourage interaction

Spoke too quickly or slowly

Other comments


Note: This question may appear multiple times, depending on the number of trainers involved in the training.

Current Question 6

Proposed Question 6

Text Box - Not Required

Please share any additional comments, thoughts, or suggestions for future trainings.

Text Box - Not Required

Please share any additional feedback about this training experience, including kudos, suggestions for improvement, topics to be covered in the future, or ways we can enhance virtual delivery.





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AuthorWade, Casey
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